You can find the compatibility matrix here: ’Broken Dongle FAQ.doc’.
This document contains a section called ‘Operating system compatibility’.

The available options, which can also be used in a network environment, are explained below:

1. ‘Fullcolor printing using Print Server…’
Use this option if you also have an EasySIGN design license.
It’s the easiest way to transfer your design from EasySIGN to the EasySIGN Print Server.

2. ‘Windows Print…’ to a Hotfolder printer.
If you don’t have an EasySIGN design license, you can use the Print Server Hotfolder Windows printer to easily transfer your designs from any other Windows program.
There’s a Tip&Trick available here: ’Hotfolder Windows printer Tip&Trick’

3. AI-Export to a Print Server Hotfolder.
Export your design as ‘Adobe Illustrator (*.AI)’ version 6 or 7 to a Print Server Hotfolder.


The EasySIGN Print Server recognizes the following lines as Print&Cut lines:
- A. A Magenta (CMYK) hairline.
- B. A line that has been converted to a ‘Print&Cut line’ in EasySIGN.
- C. A line with the ‘CutContour’ color. You can find this color inside the SPOTCOLORS_COLORCHOICE library.

If you use the mouse wheel to zoom in or out and there are gradients in the design, EasySIGN might crash unexpectedly. This behavior is caused by a problem in the GDI+ (GDIPlus) engine provided by Microsoft.
Once you install Windows XP-SP3 or Windows Vista-SP1, this crash no longer occurs.

In general, always apply the latest updates and Service Packs provided by EasySIGN and Microsoft before opening a support case.

You have probably done the following:
- Installed and tried to run an EasySIGN version that is not compatible with your OS.
- Downloaded and installed the latest EasySIGN SP, but the error persists.

Solution:
- Uninstall EasySIGN.
- Install your incompatible EasySIGN CD-ROM.
- DON’T run this version.
- Download and install the latest SP for your version.
- You should now be able to start EasySIGN without this error.

This problem occurs under the following circumstances:
- You are NOT working with EasySIGN SP5.0.9 or a newer version.
- The machine is controlled through a TCP/IP port, directly from the EasySIGN Print Server.
- A drytime has been set of at least one minute.

The drytime will cause a timeout in this situation, effectively flushing the rest (cut part) of the job.


Solution1 :

Download and install at least EasySIGN SP5.0.9. The new TCP/IP communication should not have this issue.

Solution2 :

If Solution1 doesn’t solve your problem, do not use TCP/IP in the EasySIGN Print Server. The port type "Windows printer" does not have this problem. To install this, do the following:

In Windows, install a local printer of type "Generic text". Give this printer a descriptive name, like "Roland". Attach the printer to a "Standard TCP/IP port", and fill in the IP address of the printer.

In the EasySIGN Print Server, Choose "port type" = "Windows printer", and select the printer you just added.

Print jobs will now be sent through the Windows spooler. It might still occur that the Windows spooler gives an error message that the job cannot be printed, during a long drytime. This message will disappear when cutting resumes, and can be safely ignored.
The solution 2 procedure is also explained in: FKB030407125832