Frequently Asked Questions

Questions? We have the answers!

Getting started

What is EasySIGN?
EasySIGN is Windows software to design and produce signs fast, flawless, with high quality. Learn more about our software.
Where can I find my ticket number?
With an EasySIGN subscription, you can use your license on any PC simply by signing in with your account. Instead of a ticket number, you’ve received a username and password by email. Download the latest version of EasySIGN and sign-in to the software with your new account, that’s it 🙂
I need more information about how to work with EasySIGN, can you help me?
Sure! And not just we, other EasySIGN users are there for you too. Feel free to start your topic on our free community support forum, where customers and resellers can ask and answer questions about EasySIGN. Also, have a look at our Tips & Tricks, video tutorials, and training options.
Can I work with EasySIGN on my Mac?
EasySIGN is a Windows software package. You can run EasySIGN on a Mac if you run Windows under a virtual environment (for example with Boot Camp or Parallels).
Will my plotter/printer/router work with EasySIGN?
EasySIGN is compatible with most plotters, printers and routers, so probably with yours too! Have a look at our list of supported devices and the guide to configure your plotter in EasySIGN.
I need help with the installation of my plotter. Could you do that for me?
We are happy to help you install and set up your EasySIGN software in combination with your plotter and printer! This service is not included within the price of the software. Have a look at our Premium Support options.
What are layers and objects?
Everything you create in EasySIGN, is an object. It can be a simple shape (rectangle, circle, etc.), a complex curve, text, a bitmap, groups of other objects, effects, anything! These objects are positioned on layers. By default you’ll have the Main Layer (containing your design), Guidelines layer (not part of the design but helpful when designing), and Cropmarks layer (not part of your design but helpful when producing). You can add any other layer and position the objects as you like, if you’d like to structure your worksheet.
Will I keep my files when I update to the latest version of EasySIGN?
Of course! You can open your older files, even from EasySIGN Version 5, in the latest version of EasySIGN. However, you can’t open new files in your old version of EasySIGN, but you’ll get addicted to the latest version so there’s no reason for going back 😊
Which version of Windows do I need to install and work with the latest version of EasySIGN?
Windows 7 and Windows 10 are supported, but we recommend to use Windows 10.
  • What are the system requirements?
We recommend a 64-Bit system with Windows 10, but EasySIGN will work on 32-bits systems and Windows 7 too. For the installation of EasySIGN, about 2GB of free hard disk space is required and we recommend another 10 – 15GB of free space for temporary files etc. We recommend 4GB RAM and at least 2GB is required. There are no specific requirements for the graphics card.
What’s new in the latest version of EasySIGN?
Check Help > What’s new to see what was added in the latest version of EasySIGN.
Why can’t I sign in to the webshop?
You do not have an account in the new webshop yet, because we have switched to a different system this year. We would like to ask you to once manually renew your license. You can do the payment online in our shop, and there is your account 🙂 Go get it now!

Subscriptions

How many licenses do I need?
It depends on your situation! How many people are working with EasySIGN at the same time? One license can be used on many PC’s, but only one at a time.
I want to engrave. Which subscription should I choose?
EasySIGN PREMIUM has all the tools you need! 😊
I want to use EasySIGN on 2 PC’s, do I need a second license?
From now on, with the new EasySIGN subscription, you will work in the cloud. You can work on multiple PC’s with EasySIGN. But one at the same time.
I’ve got a mail about renewing my license manually, what’s that?
Because we have switched to a different system, we would like to ask you to once manually renew your license. You can do the payment online in our shop. Have a look!  
What’s the biggest difference between the Starter and the EasySIGN license?
EasySIGN is the best choice if you want to create stunning signs in less time. You can work with all kinds of designs, file formats and software packages. The Starter has the minimal functionality to control the cutter. EasySIGN comes with a lot of other benefits, have a look!

Solving error messages

The message ‘no licenses found’ pops up
Please check the following things: Do you have a valid license?
  • Do you have an stable internet connection?
  • Are you signed in?
  • Is your license not in use on another PC?
No valid license or prefer to work on mulitple PC’s at the same time? Please go to https://www.easysign.com/get-now/ After completing the order and payment you’ll receive your confirmation, invoice, download link and credentials by email. Install the latest version of EasySIGN and sign in with your new account, you’ll be ready to work!  
Where can I find my ticket number?
With an EasySIGN subscription, you can use your license on any PC simply by signing in with your account. Instead of a ticket number, you’ve received a username and password by email. Download the latest version of EasySIGN and sign-in to the software with your new account, that’s it 🙂

Other questions?

The message ‘no licenses found’ pops up
Please check the following things: Do you have a valid license?
  • Do you have an stable internet connection?
  • Are you signed in?
  • Is your license not in use on another PC?
No valid license or prefer to work on mulitple PC’s at the same time? Please go to https://www.easysign.com/get-now/ After completing the order and payment you’ll receive your confirmation, invoice, download link and credentials by email. Install the latest version of EasySIGN and sign in with your new account, you’ll be ready to work!  
Where can I find my ticket number?
With an EasySIGN subscription, you can use your license on any PC simply by signing in with your account. Instead of a ticket number, you’ve received a username and password by email. Download the latest version of EasySIGN and sign-in to the software with your new account, that’s it 🙂
Get in touch with our support team.

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