Good news! The issue affecting some users has been resolved, and everything is back to normal. If you experience any further issues or have questions, feel free to contact us at support@easysign.com. We’re happy to help!

 

Questions about scanning

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  • #13290
    kathryn patterson
    Participant

    Hi there

    I purchased the easysign system . 
    Can you please send me the step by step instructions how to scan a document into easysign from my scanner . When I go to the scan option to select “acquire” the options are highlighted grey and are unable to be accessed . Is there something else I need to change in settings or something ?

    Kate

    #13301
    EasySIGN
    Participant

    Hi Kate,

    The first step is to open the scanner features. This can be done under the Miscellaneous settings (menu: File > Settings… > Miscellaneous). Set the Twain to “WIA” instead of the default setting “none”.

    Now the grey scanning features will be enabled. Now you can select your scanner (menu: File > Scan > Select source…) and set you scanner. The next step is to a acquire your scan (menu: File > Scan > Acquire…) or to use the scan wizard (menu: File > Scan > Wizard…) to scan the document.

    Have an easy day!

    Wilbert at EasySIGN

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